Privacy Policy

Homeschool Factory is a homeschooling platform used by parents and their children. This policy explains, in plain English, what we collect, why, and the choices you have. If anything here is unclear, email annie@thehomeschoolfactory.com — a real person answers.

What we collect

• Account info — your name and email (via our sign-in provider), and your state.
• Your mobile number — only if you choose to add one for safety texts. It's optional, and we never collect a phone number from a child.
• Your kids' profiles — the names, ages/birthdays, grades, and schoolwork you add for each child so the app can plan and teach.
• What happens in the app — plans, completed work, journal entries, and messages with the AI tutors, so we can show progress and keep the experience safe.
• Billing — handled by our payment processor (Stripe). We never see or store your full card number.

Children under 13 (COPPA)

We take children's privacy seriously. If any child on your account is under 13, federal law (COPPA) requires verifiable parental consent before that child uses our interactive features. We obtain that consent from you, the parent, during setup: signed in to your own account, you affirm that you are the parent or legal guardian and consent to your child's use, and we record that consent. We collect only what the app needs to teach your child, we don't show children third-party advertising, and we don't sell children's information. You can review or withdraw consent, and delete your child's data, at any time in Settings → Safety & privacy.

How we use it

To run the app: build daily plans, power the AI tutors, track progress, generate your state paperwork, and keep kids safe (our safety system screens messages for crisis signals and alerts you). We do not sell your or your children's personal information.

Who we share it with

Only the service providers that make the app work, each under their own data protections: our sign-in provider (Clerk), database host (Neon), payment processor (Stripe), AI providers (Anthropic, OpenAI, Google) that power the tutors and safety screening, our email provider (Resend), and our text-message provider (Twilio). We share the minimum each needs. We may also disclose information if required by law or to protect a child's safety.

Your phone number & text messages

You only have a phone number on file if you typed one in yourself, in Settings → Notifications → Text messages. Here is exactly what happens with it.

• What we collect — the mobile number you enter, and a record of the texts we send you.
• What we use it for — sending the safety alerts you asked for, replying to you if you contact support, and, if we ever build them, account notices like a failed payment. Nothing else.
• Who sees it — Twilio, the service that delivers the text, and our own support staff when they help you. We do not sell, rent, or trade your number, and we do not share it with third parties or affiliates for marketing or promotional purposes. One honest detail: when a text fails to deliver, Twilio's error message can contain the number, and we record those errors in our own system logs to diagnose delivery problems.
• Your opt-in is never shared — your mobile number, your opt-in to our text alerts, and your consent are never shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are never shared with any third party, for any purpose.
• Marketing — we don't send marketing or promotional texts at all.
• Who else on your account gets texted — the crisis-text setting is per family, not per person. When it's on, every parent or guardian on the account who has saved a mobile number receives the alert. If you'd rather not, remove your number in Settings.
• Stopping — reply STOP to any text, and also untick the box in Settings → Notifications → Text messages, since STOP is handled by your carrier and the app may still show the box ticked. Clearing the number removes it from your account. The crisis email keeps coming either way. For help, reply HELP or email annie@thehomeschoolfactory.com.

Your choices

• Export — download your family's data anytime (Settings → Safety & privacy).
• Delete — delete your account (a 30-day grace window applies). Deleting removes your family's data.
• Email preferences — turn off non-essential emails in Settings → Notifications. (Crisis-safety alerts always send.)
• Text preferences — turn crisis texts or account notices on or off, or remove your number, in Settings → Notifications → Text messages.

Data security & retention

Data is stored in the United States. We keep your data while your account is active and for a limited period after, except where we're required to retain certain records (e.g. compliance/audit logs). We use reasonable safeguards to protect it.

Changes & contact

If we materially change this policy, we'll update the date above and, for significant changes, notify you. Questions or requests about your data: annie@thehomeschoolfactory.com.